1. Purpose of the Agreement
Roameo is a software and operations-support platform designed exclusively for holiday-home and homestay owners. The Platform helps Homeowners manage bookings, pricing, calendars, and operational visibility from one place. Roameo does not own, lease, or control the Homeowner’s property and does not collect guest payments on behalf of the Homeowner.
2. Free Trial
2.1 New Homeowners who have accepted this Agreement are eligible for a free trial period of thirty (30) days from the date of Platform access activation (“Trial Period”). Only one free trial is permitted per Homeowner and per property.
2.2 During the Trial Period, the Homeowner will have access to the full feature set of the selected plan, including centralized dashboard, OTA syncing, and booking insights, at no charge.
2.3 The Trial Period does not automatically convert to a paid subscription. At the conclusion of the Trial Period, Platform access will be automatically paused unless the Homeowner explicitly opts into a paid plan and activates an eMandate for commission collection. Roameo will notify the Homeowner via automated email or WhatsApp at least five (5) days before the Trial Period ends.
2.4 All terms of this Agreement apply in full during the Trial Period.
3. Scope of Services
Roameo provides centralized dashboards for bookings, calendars, pricing, OTA syncing, availability management, and performance insights. The exact features available under each plan are described in Roameo’s current fee schedule, which may be updated from time to time with reasonable notice to the Homeowner.
4. Guest Payments & Role of Roameo
All booking amounts are collected directly by the Homeowner from guests via OTAs or direct booking channels. Roameo does not act as a payment intermediary between guests and the Homeowner. Roameo is not responsible for guest non-payment, cancellations, chargebacks, or disputes between guests and the Homeowner.
5. Fees & Commission
Roameo charges the Homeowner a commission on the gross booking value of confirmed and completed stays, as specified in the current fee schedule published on the Platform or communicated to the Homeowner at the time of plan selection (“Fee Schedule”). Roameo reserves the right to revise the Fee Schedule with thirty (30) days’ prior written notice to the Homeowner. Commission is calculated after stay completion and excludes bookings cancelled before check-in. Taxes, if applicable, shall be charged in addition to the commission.
6. Automatic Fee Collection (eMandate)
6.1 The Homeowner authorizes Roameo to collect its commission via bank auto-debit (eNACH/eMandate) using a one-time approval after the free trial period. The mandate allows Roameo to debit variable amounts based on actual commission earned as per the applicable Fee Schedule.
6.2 Commission is debited on a monthly consolidated basis, covering all completed bookings for the billing period.
6.3 A mandate limit is set as a safety cap representing the maximum amount that can be auto-debited in a single billing cycle. Roameo will only debit the actual commission earned.
6.4 Roameo will notify the Homeowner of the debit amount via email or WhatsApp before initiating the auto-debit.
7. Failed Payments & Account Restrictions
In the event of a failed debit, Roameo may retry the debit as permitted by banking systems and will notify the Homeowner. The Homeowner agrees to maintain sufficient balance for scheduled debits. If settlement continues to fail after two retries and reminders, Roameo may, at its discretion, temporarily suspend Platform access or pause new bookings for the affected property until outstanding dues are cleared. Ongoing stays and existing confirmed bookings will not be impacted.
8. Refunds & Adjustments
If a booking is cancelled before commission debit, it will not be included in billing. In cases where commission is charged incorrectly or requires reversal, refunds may be processed via Roameo’s payment partner subject to standard banking timelines. Refunds, if any, shall be limited to the relevant commission amount actually charged.
9. Homeowner Responsibilities
The Homeowner agrees to:
- provide accurate property, pricing, and availability information;
- maintain sufficient balance for scheduled commission debits;
- comply with all applicable local laws, licensing requirements, and tax obligations; and
- promptly notify Roameo of any changes in property ownership, authorization, or operational status.
10. Confidentiality
10.1 “Confidential Information” means any non-public information disclosed by either party, including pricing data, booking volumes, revenue figures, business strategies, product roadmaps, Platform features, customer data, and Homeowner property details.
10.2 Each party agrees to hold the other party’s Confidential Information in strict confidence, not disclose it to any third party without prior written consent, and use it solely for the purposes of this Agreement.
10.3 Confidentiality obligations do not apply to information that is or becomes publicly available through no fault of the receiving party, was already known, is independently developed, or is required to be disclosed by applicable law.
10.4 Confidentiality obligations under this clause shall survive the termination or expiry of this Agreement for a period of three (3) years.
11. Data Usage & Deletion
11.1 Roameo will handle all personal and property data in accordance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, and Roameo’s Privacy Policy.
11.2 Upon termination of this Agreement, and subject to outstanding dues being cleared: Roameo will, upon written request will delete or anonymize the Homeowner’s personal data from its active systems within sixty (60) days of termination, except where retention is required by law. Aggregated, anonymized data derived from the Homeowner’s property may be retained indefinitely.
12. Limitation of Liability & Indemnity
12.1 Roameo provides the Platform and related services on an “as-is” and “best-efforts” basis. Roameo makes no warranties, express or implied, regarding fitness for a particular purpose, uninterrupted availability, or freedom from errors.
12.2 Roameo shall not be liable to the Homeowner for any loss of revenue, profit, bookings, or service interruptions caused by third parties (including OTAs), or indirect, incidental, special, or consequential damages.
12.3 In all cases, Roameo’s aggregate liability to the Homeowner under or in connection with this Agreement shall not exceed the total commission paid by the Homeowner to Roameo in the three (3) months immediately preceding the event giving rise to the claim.
12.4 The Homeowner agrees to indemnify, defend, and hold harmless Roameo, Roamhome, its directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or resulting from: (a) any breach of this Agreement or applicable local laws by the Homeowner; (b) any injury, property damage, or loss suffered by a guest at the Homeowner’s property; or (c) any disputes regarding property ownership, authorization, or fraudulent property listings.
13. Term & Termination
13.1 This Agreement remains valid as long as the Homeowner uses Roameo, commencing from the date of acceptance.
13.2 Either party may terminate this Agreement by providing thirty (30) days’ prior notice to the other party. The Homeowner may submit this notice via the designated cancellation feature within the Platform dashboard or via their registered contact email.
13.3 Roameo may suspend or terminate this Agreement with immediate effect — without notice — in the event of a Material Breach by the Homeowner, continued non-payment, or material misuse of the Platform.
13.4 Upon termination: access to the Platform will be deactivated, outstanding dues remain immediately payable, and data export/deletion procedures shall apply.
14. Material Breach
Includes:
- willful provision of false information;
- failure to settle outstanding dues within fifteen (15) days of a written demand;
- unauthorized system access;
- use of the platform in violation of local short-term rental (STR) laws or taxation requirements; and
- any conduct that brings Roameo or Roamhome into material disrepute.
15. Dispute Resolution & Arbitration
Disagreements will first undergo good-faith negotiation for thirty (30) days. If unresolved, the dispute shall be referred to and finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996 (as amended) by a sole arbitrator. The seat of arbitration shall be New Delhi, India, and conducted in English.
16. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of India. The courts at New Delhi shall have exclusive jurisdiction over any matter arising from this Agreement.
17. General Provisions
This document represents the entire agreement. Roameo may amend terms with thirty (30) days’ notice. Continued usage constitutes binding acceptance of modified terms.